Frequently Asked Questions
Everything you need to know about our custom window treatments.
How do I ensure I measure my windows correctly?
We provide comprehensive measuring guides for every product type on our website. We recommend using a metal tape measure and following our step-by-step instructions to ensure a perfect fit for your custom curtains or blinds.
What is the typical lead time for custom orders?
Most custom orders are manufactured and ready for dispatch within 10 to 15 business days. Once shipped, delivery times vary based on your location, but you will receive a tracking link to monitor your order's progress.
Do you offer fabric samples before I purchase?
Yes, we highly recommend ordering our free fabric swatches. This allows you to see the true color, texture, and opacity of the material in your home's natural lighting before committing to a full order.
What is your return policy for custom-made products?
Because our products are custom-made to your exact specifications, we cannot offer returns for change of mind. However, if there is a manufacturing defect or a shipping error, please contact us within 7 days for a replacement or repair.
Are your blinds and curtains easy to install?
Absolutely. All our products are designed for DIY installation and come with all necessary mounting hardware and a clear installation guide. Most customers find they can install their new window treatments in under 20 minutes.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and interest-free buy-now-pay-later services.